INDIA INTERNATIONAL BULLION EXCHANGE IFSC LTD
Unit No. 1302A, Brigade International Financial Centre,
13th Floor, Building No. 14A, Block 14,
Zone 1, GIFT SEZ, GIFT CITY,
Gandhinagar, 382355, Gujarat
Phone: +91 79 6969 7100
IIBX aims to resolve grievances by an independent and impartial process; to ensure an amicable and fair redressal of the dispute arising between the Trading Member and their clients.
- Clients can lodge their grievance/complaints to IIBX along with the supporting documents by sending the same via email on firstname.lastname@example.org or by submission of physical copy along with the supporting documents at the registered office either in person or by post. Grievances received will be addressed suitably in a time bound manner. Complainant should not submit the originals of their documents. They should only provide copies of the documents supporting their complaint. IIBX shall not be responsible for the loss of any original documents submitted to it.
- At first, for disputes relating to matter stated in any agreement between the parties or interpretation of the same, breach or failure of terms and conditions of agreement etc., the same shall be resolved mutually by the parties to the agreement.
- If the parties fail to resolve the same mutually, then the same shall be referred to arbitration as per the rules, bye laws and regulations of IIBX.